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Q: Do you want to know how Fashion Export works?
Vidriva Export is an India-based online wholesaler specializing in women's clothing. Customers can sign up or log in to our website to access our platform, where retailers and wholesalers can purchase high-quality products at wholesale rates. Once an order is placed on our website, customers receive an email confirmation for their order.
Q: Is it safe to buy from Fashion Export, is it trustworthy?
Absolutely. Buying from Fashion Export is a secure and safe experience. In the rare event that you do not receive your products after placing an order, Fashion Export accepts full liability and handles the dispute process. We strive to create an easy and safe buying experience for our customers. Check out our reviews for more information.
Q: How do I place an order?
Vidriva Export offers two types of order processing:
1. Online Order: Add items to your cart and follow the steps to complete the order.
2 Offline Order: Contact us via WhatsApp or phone to place your order.
Q: What types of products does Vidriva Export offer?
Vidriva Export offers a wide range of products, including:
1. Designer Kurti
2. Designer Saree
3. Dress materials
4. Lehenga Choli
5. Ready-made
6. Western wear
7. salwar suit
All types of collections are available, and more.
Q: What are the available payment methods?
Vidriva Export provides various payment options, both online and offline, including:
A. NEFT (Online bank transfer)
B. Bank Transfer
C. Cash on Delivery (COD)
D. Card Payment (Credit cards, debit cards, Visa, Mastercard, Maestro)
E. International payment methods such as Western Union, MoneyGram, Ria Money Transfer, and Paypal.
Q: How does Vidriva Export handle shipping?
Shipping methods and timelines vary depending on the weight of the parcel and the delivery location.
Q: Which shipping partners are associated with Vidriva Export?
Vidriva Export works with multiple logistic partners, including:
1. India Post
2. FedEx
3. Sky International
4. Aramex
5. Arihant International Courier
6. Mahavir Courier Service
7. DHL
8. Local Transport
Q: Does Vidriva Export provide tailoring services?
Yes, Vidriva Export offers custom stitching options for the products purchased from us. Customers are required to pay the total amount for the catalog and stitching charges before we can proceed with the order.
Q: How long does it take for items to be shipped?
The time required for shipping depends on the product availability. If a product is not currently in stock, it may take 8-10 days to be ready for dispatch. The delivery time also varies based on the selected shipping method, such as India Post (10-12 business days) or FedEx (6-7 business days within India).
Q: What currency is accepted for payment?
Vidriva Export only accepts Indian rupees (INR) for payment. If you are from a foreign country, our customer service executive can assist you in converting your currency to INR for bank transfers.
Q: What happens if a product is out of stock?
If an item is out of stock, our website will not allow you to order it. In some cases, if a product goes out of stock after you have placed an order, we will refund the amount paid. Alternatively, you can select another catalog.
Q: Can I cancel my order and request a refund?
Yes, you can cancel your order and request a refund. We issue store credit that can be used for future purchases. In certain cases, we may refund only the catalog amount. The refund process typically takes up to 72 hours.
Q: My country is not listed. Does that mean you do not ship there?
We ship to most countries, but if your country is not listed, please contact our customer care executive at hello@vidrivaexport.com. Alternatively, you can place your order manually via phone at +91 7984759036 or +91 9879447971.
Q: How can I track my order?
Once your goods are dispatched, we will provide a tracking ID via email or WhatsApp. For any assistance regarding tracking numbers, you can contact us at +91-7984759036
Q: Can anyone buy from Vidriva Export?
Yes, anyone can order from Fashion Export. We are a Surat-based company, and individuals can order directly from us at wholesale rates.
Q: How do I return a defective or wrong product?
To return a defective or wrong product, please email us at hello@vidrivaexport.com or call us at +91-7984759036. Our returns team will guide you through the return procedure, and upon receiving the package, we will provide a full store credit voucher that can be used for future purchases. The refund process may take 15-20 business days, and refunds are issued via NEFT or the same mode of payment. Please note that exchanges can only be done once, and subsequent exchanges or returns are not permitted.
Q: Is the shipping charge refunded?
Shipping charges are non-refundable in any case.
Q: Can I receive a cash refund for my order?
No, once an order is confirmed, we are unable to provide a cash refund. Instead, we issue store credit that can be used for future purchases.
Q: Is there a return policy for international shipments?
For shipments outside of India, we do not accept returns. However, we may consider exchanges if the customer ships the item back to us. The cost of the return shipment will be borne by the customer.
Q: Does Vidriva Export provide warranties or guarantees for merchandise?
All our products are authentic and sourced directly from vendors. If you receive a damaged piece, we offer either a refund or a replacement. Any additional warranties will be mentioned on the product page.
Q: Does Vidriva Export offer stitching services?
Yes, Vidriva Export offers self-customization stitching services for catalogs purchased from us. To know more about stitching rates, please consult our sales executive.
Q: What is the estimated weight of my product?
Each product has an approximate weight mentioned on its description panel on the website.
Q: How can I contact Vidriva Export?
If you have any issues or inquiries about our products and services, please email us at hello@vidrivaexport.com.WhatsApp number: +91 7984759036, +91 9879447971
